Privacy Policy and HIPAA Notice of Privacy Practices
Effective Date: June 22, 2026
Last Updated: June 22, 2026
Trinity ReLeaf (“Trinity ReLeaf,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information and health information. This Privacy Policy and HIPAA Notice of Privacy Practices explains how we collect, use, disclose, and safeguard information when you visit our website, contact our office, request an appointment, receive services from us, or communicate with us by phone, text message, email, online form, or other methods.
This notice also describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
1. Information We Collect
We may collect personal information and health-related information that you provide to us, including but not limited to:
- Name
- Date of birth
- Mailing address
- Email address
- Mobile phone number
- Appointment details
- Identification or documentation needed for scheduling or patient verification
- Health information you provide in connection with your care, consultation, certification, renewal, or patient support request
- Payment-related information
- Communications you send to us through our website, phone, text message, email, or other channels
We may also collect basic website usage information, such as browser type, device information, pages visited, referral source, and similar technical information used to maintain, secure, and improve our website.
2. Protected Health Information
As a healthcare provider, Trinity ReLeaf may create, receive, maintain, or transmit protected health information, also known as “PHI,” as defined by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
PHI may include information about your identity, health condition, medical history, services requested or received, appointments, certifications, renewals, payments, and communications with our office.
We are required by law to maintain the privacy of your PHI, provide you with this notice of our legal duties and privacy practices, and follow the terms of the notice currently in effect.
3. How We May Use and Disclose Your Information
We may use and disclose your personal information and PHI as permitted or required by law, including for the following purposes:
Treatment
We may use and disclose your information to provide, coordinate, or manage your care and related services. This may include communicating with you about appointments, telemedicine visits, documentation, renewals, patient support, or follow-up needs.
Payment
We may use and disclose your information to process payments, confirm payment status, provide receipts, manage billing questions, and communicate with you about payment-related matters.
Healthcare Operations
We may use and disclose your information for business and administrative activities, including scheduling, recordkeeping, quality improvement, staff training, customer service, compliance, legal review, technology support, and other operational needs.
Appointment and Patient Communications
We may contact you regarding appointment confirmations, reminders, scheduling updates, telemedicine instructions, renewal reminders, office directions, payment-related information, and patient support resources.
As Required by Law
We may use or disclose your information when required to do so by federal, state, or local law.
Public Health, Safety, and Legal Purposes
We may disclose information when permitted or required by law for public health activities, health oversight activities, judicial or administrative proceedings, law enforcement purposes, or to prevent a serious threat to health or safety.
Business Associates and Service Providers
We may share information with third-party service providers or business associates who perform services for us, such as scheduling systems, billing support, secure communications, technology providers, hosting providers, or administrative vendors. When required by HIPAA, these parties must agree to protect PHI and use it only as permitted by law and by our agreements with them.
4. Uses and Disclosures Requiring Your Written Authorization
We will not use or disclose your PHI for purposes that require your written authorization under HIPAA unless you provide that authorization. You may revoke an authorization in writing at any time, except to the extent we have already relied on it.
5. SMS/Text Messaging Privacy Notice
Trinity ReLeaf may collect your mobile phone number when you request an appointment, submit a form, contact our office, or otherwise provide your phone number to us.
If you opt in to receive text messages from Trinity ReLeaf, we may use your mobile number to send appointment confirmations, appointment reminders, scheduling updates, telemedicine instructions, renewal reminders, directions, payment-related information, and patient support resources.
Message frequency varies depending on your appointments, renewal dates, and requests. Message and data rates may apply.
Your mobile information, mobile phone number, and SMS opt-in consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing any goods or services.
6. Email, Text Message, and Online Communication Risks
You understand that communications by standard email, text message, website forms, or other electronic methods may not always be encrypted or fully secure. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.
By providing your contact information and communicating with us electronically, you acknowledge that we may respond using the contact method you provided, unless you request otherwise.
7. Website Forms and Online Requests
When you submit information through our website, we may use that information to respond to your request, schedule appointments, provide patient support, follow up with you, and maintain records of your communication.
Please do not submit emergency medical information through the website. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
8. Cookies and Website Tracking
Our website may use cookies, analytics tools, or similar technologies to help the website function, improve user experience, understand website traffic, and maintain security.
We do not use website tracking technologies to intentionally disclose protected health information in a manner prohibited by HIPAA. We take reasonable steps to limit the information collected through our website and to protect information submitted through patient-facing forms.
You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly.
9. How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include access controls, staff training, secure systems, confidentiality procedures, and vendor management practices. However, no system can be guaranteed to be completely secure.
10. Your HIPAA Rights
Subject to certain limits under HIPAA and applicable law, you have the following rights regarding your protected health information:
Right to Access
You may request to inspect or receive a copy of certain PHI we maintain about you.
Right to Request an Amendment
You may request that we amend PHI you believe is incorrect or incomplete. We may deny your request in certain circumstances, but we will explain the reason in writing.
Right to an Accounting of Disclosures
You may request a list of certain disclosures of your PHI made by us, subject to exceptions under HIPAA.
Right to Request Restrictions
You may request restrictions on certain uses or disclosures of your PHI. We are not always required to agree to your request, except where required by law.
Right to Request Confidential Communications
You may request that we contact you in a specific way or at a specific address or phone number.
Right to Receive a Paper Copy
You have the right to receive a paper copy of this notice, even if you have agreed to receive it electronically.
Right to File a Complaint
You may file a complaint with us if you believe your privacy rights have been violated. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
11. Patient Responsibilities
To help us protect your information, please keep your contact information up to date and notify us if your phone number, email address, or mailing address changes.
If you communicate with us using a shared phone, shared email account, workplace device, or another person’s device, others may be able to see your communications.
12. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
13. Data Retention
We retain records as required by law and as necessary for healthcare, business, legal, compliance, and operational purposes.
14. Changes to This Notice
We may update this Privacy Policy and HIPAA Notice of Privacy Practices from time to time. Any updated version will be posted on this website with a new “Last Updated” date. The updated notice will apply to information we already maintain as well as information we receive in the future.
15. Contact Information
If you have questions about this Privacy Policy, this HIPAA Notice of Privacy Practices, your privacy rights, or how your information is handled, please contact us:
Trinity ReLeaf
2044 Trinity Oaks Blvd Ste 222
Trinity, FL 34655
United States
Effective through June 22, 2026
Trinity ReLeaf
8403 Balm Street
Spring Hill, FL 34607
United States
Effective as of June 23, 2026
Phone: 727-476-4500
Email: reLeaf@trinitydoctors.com
Website: https://trinityreleaf.com